Shipping Policy

At Carlinkit Factory, we are committed to providing exceptional shipping services to all our customers, regardless of their location. We offer free international shipping for orders over 70 USD as our standard option, as well as paid expedited express delivery for those who need faster service.

Our goal is to ensure that your shopping experience is as seamless as possible, with reliable and timely deliveries to customers around the world. We take pride in offering the highest levels of responsiveness, ensuring your order reaches you quickly and safely.

Shipping Methods & Delivery Times

We offer FREE international shipping for orders over 70 USD. For orders under 70 USD, a shipping fee of 10 USD will apply. Below is a list of estimated delivery times for major countries:

Standard Shipping Delivery Times:

Country	Estimated Delivery Time
United States	About 1 – 2 Weeks
US Remote Regions (Alaska, Hawaii)	About 2 – 3 Weeks
Canada	About 1 – 3 Weeks
Australia/New Zealand	About 1 – 2 Weeks
United Kingdom/Ireland	About 1 – 2 Weeks
Germany/France	About 1 – 2 Weeks
Other EU Countries	About 1 – 3 Weeks
Middle East Countries	About 1 – 3 Weeks
Hong Kong/Taiwan/Japan	About 1 Week
Rest of the World	About 2 – 4 Weeks

Note: Delivery times are estimates based on historical data and may vary depending on factors such as location, customs, and weather conditions.

Expedited Shipping:

For those seeking faster delivery, we offer expedited shipping via the 4PX Prime Express service, which typically delivers orders in 3–5 business days.

Order Processing Time

Once you place an order, please allow us 1–3 business days to process it. Processing time may be affected by holidays or weekends and could be longer if your shipping address raises concerns or if we need to verify your payment information for security purposes. During this time, we may request proof of identification to ensure the safety of your transaction.

Shipping Notifications & Tracking

You will receive a shipping confirmation email once your order has been dispatched. A tracking number will be sent to you within 1–2 business days after the shipping notification. To keep track of your parcel, you can visit the following tracking website:

Track Your Parcel

Please note that there may be a delay of 1–3 days in syncing tracking information.

Friendly Reminder

If you reside in an area where packages may be left unsecured, we advise that you select a shipping method that requires a signature upon delivery. Standard mail services may leave packages at a location deemed “secure” by the carrier, and Carlinkit Factory is not responsible for any loss or theft in such cases.
Please ensure that your shipping address is correct when placing an order. We are not responsible for items shipped to incorrect addresses provided by you.
A restocking fee of 10% will apply if an item is returned to us due to failure to claim or incorrect address details.

Taxes and Duties

All prices on our website include taxes. Import duties, taxes, and related customs fees may apply upon the arrival of your order at its final destination. These charges are determined by your local customs office and are your responsibility to pay. We are not liable for any delays caused by customs processing. For specific information about duties and taxes, please contact your local customs office.

Damaged Packaging

Upon receiving your order, carefully inspect the packaging for any visible signs of damage. If you notice any damage to the packaging, please refuse the shipment and do not sign for it. After refusing the shipment, contact us at service@carlinkitfactory.com to initiate the return process.

If you choose to accept a package with visible damage, please write “Subject to Concealed Damage” on the receipt before signing.

Damaged Product

After receiving your order, inspect the contents for any signs of damage. If any damage is found, retain your copy of the delivery receipt and contact the carrier within 48 hours. We recommend taking digital photos of the damage to support your claim.

Once you have contacted the carrier, please email us at service@carlinkitfactory.com. We will assist you with the claim process and arrange for a replacement to be sent.

Logistics Partners

We work with trusted logistics partners to ensure the safe and timely delivery of your orders. Our shipping partners include:

United States: USPS, FedEx
Germany: DHL eCommerce US, DHL Express, DPD (DE)
United Kingdom: GLS
China: 4PX

Customer Support

If you have any questions regarding our shipping policy or need assistance with an order, our customer support team is available during the following hours:

Customer Support Hours:
- China Standard Time: 9:00 a.m. to 5:00 p.m. (Monday to Friday)

For inquiries, you can reach us at:

Phone Number: +86199 2533 6694
Email Address: service@Carlinkitfactory.com
Physical Address:
No. 279 Chiling Road, Chiling Road Street,
Tianxin District, Changsha City,
Hunan, 410111, China