track My Order - Carlinkit Factory Store

How to track your order tutorial

Method 1

You can track your package on this site: https://www.17track.net/en directly if you have your tracking number

method 2

Input your order ID and billing email to get your tracking number

2. Click the “track” button

3. Input your tracking number in the form

Please do not hesitate to contact us if you have any questions, thanks 🙂

Order number *

e.g. 10482

Email used for the order *

you@example.com

Device / model *

Max Ultra Al Box Carlinkit Tbox Ultra 3 Carlinkit Tbox Ultra 2 Carlinkit Tbox Ultra Carlinkit Tbox Plus….

but A for

Car make & model

e.g. Toyota RAV4 2022

Issue category *

Describe what happens *

What did you expect to happen, and what happens instead? Include when it started and anything you’ve alreadytried.

A shareable link to a photo or a short screen recording

You can upload photos or videos to various cloud storage services, such as Apple Cloud, Google Drive, and Microsoft OneDrive. Please also enable sharing permissions for the links so we can view them. A 10–15 second video of the issue is usually the fastest way for us to identify a fix. If you don’t include one, we’ll usually need to email you to ask for it — which adds 1–2 days before we can start working on your issue

Other

If our team confirms this is a product fault, we’ll cover return shipping and send you a prepaid label as part of our diagnosis — you don’t need to request that here. This is only for returns that aren’t about a fault, and only within 30 days of delivery.

Not a fault, but you'd still like to return or exchange it?

Changed my mind
Ordered the wrong item
Not compatible with my car/setup
Other (please specify)

Since this isn’t a fault, return shipping is your responsibility. We’ll email the return address once we confirm.